Social Media Manager in Professional Sports
Professional sports has really embraced social media to promote its product, connect with fans and release news and updates regarding teams and players. Of course there’s a trade-off to the information that they, being the league, teams, and players release online. Professional sports entities also use the online fan community to gather information about their clients and keep tabs on what’s being said and done.
Realizing how important it is to interact with fans and utilize the information available, professional sports teams want to maximixe the opportunity.
The Edmonton Oilers are looking for a manager of social media. Job description and requirements are below:
Vancouver Canucks Fans & Punjabi Boliyan
Not a Canucks fan but appreciate sports fans and convergence culture.
After the Canucks won game 5 of the conference final against the Sharks, celebrations broke out across the west coast. Around Scott Road, where there’s a huge Punjabi population, a Canucks fan broke out into boliyan, a Punjabi folk verse to celebrate.
Boliyan are prominent around celebrations, such as weddings. Here, the fan decided to blend his culture with hockey and came out with this medley.
Translation of what he said…..
Fan Experience of Indian Premier League Cricket
In April 2011, Sportsnet began airing live Indian Premier League cricket games. I had heard of the IPL and thought I’d give it a chance. The cricket league runs for a couple months and has rules designed to complete games faster and make the game more entertaining. Teams are made up of players from around the world, giving the league an international flair.
The first thing that stuck out to me was the high quality of production. The games were available in high-definition with a lot of detailed graphics and information during games. The camera angles gave the viewer a full perspective of the physical pitch and the players. Statictics were presented throughout, giving viewers a ton of data to work with and think about. For example, the “wagon wheel” would animate where shots have been made and what the general tendencies of players are. Games were fast paced with lots of storylines, both on and off the pitch.
Nicholas Christakis: The hidden influence of social networks
I think we form social networks because the benefits of a connected life outweigh the cost…The spread of good and valuable things is required to sustain and nourish social networks.
Convergence Culture
Dr. Henry Jenkins’ book Convergence Culture: Where Old and New Media Collide is a must read for anyone studying fans and participatory culture. Here’s a summary from ConvergenceCulture.org.
CONVERGENCE CULTURE explores the ways relations between media producers and consumers are changing. Right now, it is assumed that consumers will participate in the flow of media but there is wide disagreement about the terms of that participation. As a result of digital media, consumers are acting as communities – what Pierre Levy calls “collective intelligence” – rather than simply as individuals. In this way, media consumption becomes a profoundly social process.
Ultimately, Jenkins argues that the debate over convergence will redefine the face of American popular culture. Industry leaders see opportunities to direct content across many channels to increase revenue and broaden markets. At the same time, consumers envision a liberated public sphere, free of network controls, in a decentralized media environment. Sometimes corporate and grassroots efforts reinforce each other, creating closer, more rewarding relations between media producers and consumers. Sometimes these two forces are at war.
Hockey Fans and Owners: Rules, Expectations and Actions
Source: Yahoo! Sports
The banner showed a man wearing a Canadiens jersey and slicing shawarma with a sword. Underneath the cartoon-like caricature was a large “Go Habs Go” message.
Issa quickly received a letter from an NHL lawyer telling him he was violating league copyrights and to remove the banner. At first, he simply painted over the Canadiens logo on the shawarma slicer’s jersey, but another letter quickly followed in January telling Issa that “Go Habs Go” also represents a trademark.
The other is out of Vancouver, where a car dealership was asked to take down a sign that supported the local hockey teams playoff run. From The National Post:
Doug Lum, general manager of the Destination Auto Group, said he received the letter by both courier and email Thursday from the NHL’s legal department.
The letter refers to a large sign on the window of the company’s Kingsway Honda dealership.
The Teardrop Flags reads: “Go Canucks Go!” with the words “Honk if you’re a fan” underneath. There is also a small Canucks logo on the window.
It’s clear that fans and team owners have certain expectations of one another. Fans expect entertainment and information when the need it. Owners see fans as a source of revenue and an audience for their product. Fans must also abide by certain rules, such as the ones established by the Canucks and Canadiens. Rules are a given in any relationship, whether business, personal, online or offline.
Within a network of groups and individuals related to the game, relationships between entities rely on expectations. From there, these expectations can evolve and determine if and how the relationship will continue to exist. Expectations play a role in the fluidity of the network with rules and actions changing all the time. From these relationships come action by fans, as well as league managers and team owners.
What I find surprising is how harsh both the Canucks and Canadiens franchises reacted to signs clearly supportive of them. Additionally, both organizations were able to copyright a slogan that was created by fans (“Go Team Go”). Even in a digital age where anyone can remix cultural artifacts such as team logos and images, both franchises still view their fans as simple consumers rather than creative produsers (Bruns, 2005). I don’t think this will impact future fan behavior since the web is filled with fan generated content that does not have full permission from the teams.
Bruns, A. (2005, March 11). Some Exploratory Notes on Produsers and Produsage. Retrieved from http://snurb.info/index.php?q=node/329. (2011, May 16).
Restaurant owner fined $89,000 for showing some Habs spirit. (2011, May 16). CTV Montreal. Retrieved from http://montreal.ctv.ca/servlet/an/local/CTVNews/20110516/mtl_basha_110516/20110516/?hub=MontrealHome.
Wyshynski, G. (2011, May 17). Is NHL wrong for serving $89,000 fine to Montreal restaurant? Yahoo! Sports. Retrieved from http://ca.sports.yahoo.com/nhl/blog/puck_daddy/post/Is-NHL-wrong-for-serving-89-000-fine-to-Montrea?urn=nhl-wp5062. (2011, May 18).
Ziemer, B. (2011, May 2). Car dealership’s Canucks Sign Draws NHL’s Ire. The National Post. Retrieved from http://sports.nationalpost.com/2011/05/02/car-dealerships-canucks-sign-draws-nhls-ire. (2011, May 18).
Social Networks & Information Gatekeepers
A real tension exists between hockey bloggers and mainstream media (MSM). Both groups have their strenghts and weaknesses, but far too often it has become a childish argument of who produces better quality and which is a better source of knowledge and information.
Placing everyone tied to the game of hockey in a giant network diagram, you can start to see why this tension exists. Include in this giant web the fans, team owners, players, sports journalists and anyone else with some relationship to the game. Strictly based on communication patterns, these individuals are tied to one another with short linkages representing close ties. Information would be shared much easier and more often across closer ties. Based on relationships and goals, individuals would group together and maintain ties.
Communication being the exchange of information, is of high value to fans. They are active individuals who demand this information for their personal interest, knowledge and engagement with the game. Over different mediums, fans connect with sources of information and share what they know and understand with others.
The network they’re a part of is a fluid and dynamic stucture. The size of the network changes, links are formed and broken, and groups gather and disband. But within this network are numerous gatekeepers who decide what information will enter the network. In this case, these gatekeepers are the team, their employers as well as mainstream media outlets.
Professional sports teams are major businesses, so the information they have is closely guarded. Hockey clubs are competing with one another and must do whats best for their own operations. The information teams share must adhere to the goals of their organization, with sponsors and investors in mind. Media outlets that cover the team must follow the direction of teams if they want to continue having access to players and managers. Withholding information from a social network, as well as releasing half-truth material, will cause tension between bloggers and MSM. But it’s their actions, and inactions, within a social network that maintains it.
Gatekeepers are active in the social network as consumers of information, but fail to reciprocate. Bloggers and readers can get together and discuss a topic out in the open for everyone, including gatekeepers to read. Yet these gatekeepers will not share what they know as honestly and openly as the rest of the social network.
Second, gatekeepers attempt to control what members and groups of network know, understand and experience about the game. If a team loses badly, their official website may report on the positives instead of particular reasons why they lost. This would be an attempt to divert negative reaction, maintain a positive outlook on the team and keep fans coming back. The problem with trying to control what people know is that in a social network filled with links for information exchange, knowledge is being created, developed and shared.
The social network that these gatekeepers are trying to influence will generate knowledge with or without them. If what a team releases goes against the knowledge of that network, they’ll feel an instant backlash. Web technology and communication tools have made this network highly advanced in terms of knowledge development about the game. As a result, gatekeepers are seen with some suspicion and resentment for their contributions to the network.
University of Twente. (2010, September 7). Gatekeeping. Retrieved from
http://www.utwente.nl/cw/theorieenoverzicht/Theory%20clusters/Media%2C%20Culture%20and%20Society/gatekeeping.doc
Moneyball – Baseball, Hockey and Edmonton
Had the chance to read Michael Lewis’ “Moneyball: The Art of Winning an Unfair Game”. It follows the Oakland Athletics implementation of sabermetrics, a method of analyzing the game, which was developed by Bill James in the 1970’s. Using a small budget, compared to the Yankees and Red Sox, Athletics general manager Bill Beane used a number of James’ theories to not only find players, but also measure their performance.
Bill James sought to uncover an objective way to look at the game. He used statistical theories and methods to measure parts of baseball that were otherwise ignored. After producing and publishing “1977 Baseball Abstract: Featuring 18 Categories of Statistical Information You Just Can’t Find Anywhere Else”, James developed a small fanbase that steadily grew with each annual abstract.
According to Lewis (2004), two things happened that made the questions James raised more answerable and more valuable. One was the advancement in computer technology, which made compiling and analyzing data more efficient. The second event was the dramatic increase in player salaries (p. 72).
It’s important to note that the statistical analysis of baseball isn’t just a method of dissecting a game. It also isn’t about implementing a new way to measure performance. Sabermetrics is about challenging the existing wisdom and knowledge. It’s okay if a new or old theory doesn’t work. What’s important is that there is a tension from which new ideas and approaches can be formed. Across the web, there are thousand of discussions about which method is better. What it does show is that baseball fans are actively engaged with the game. Drew Balen of Great White North Baseball describes sabermetrics as “a lifestyle of asking questions and thinking about daily occurrences in non-traditional ways…it’s about the process of learning”. James discusses his approach further in an interview with Slate Magazine.
Edmonton Connection
It goes without saying that there’s a big community of Oilers hockey fans online. As mentioned by Gabriel Desjardins of Behind the Net, the Oilers data on his advanced statistics website receives the most hits compared to other teams.
During Billy Beane’s reign as GM of the Athletics, the organization had a minor league affiliation with the now defunct Edmonton Trappers. Is there a possible correlation between baseball analysis and hockey analysis in Edmonton? If sabermetrics is a process of learning, is it possible that baseball fans applied it to the game of hockey? The challenge would be to find baseball fans and determine what kind of networks they had as fans.
Lewis, M. (2004). Moneyball: The Art of Winning an Unfair Game. New York: W.W. Norton & Company.
Billy Beane. (2011, April 1). In Wikipedia, The Free Encyclopedia. Retrieved April 9, 2011, from http://en.wikipedia.org/w/index.php?title=Billy_Beane&oldid=421773445
New Media Narratives
Source: Wikimedia Commons
New media is the “amalgamation of traditional media such as film, images, music, spoken and written word, with the interactive power of computer and communications technology, computer-enabled consumer devices and most importantly the Internet.” (Wikipedia)
New media studies is a transdisciplinary field of scholarly inquiry. According to Barbell & Gunther Tress and Gary Fry, transdiscplinary studies are:
projects that both integrate academic researchers from different unrelated disciplines and non-academic participants, such as land managers and the public, to research a common goal and create new
knowledge and theory. Transdisciplinarity combines interdisciplinarity with a participatory approach.
Eight propositions of what new media is can be found in the 2002 book “New Media Reader” (edited by Noah Wardrip-Fruin and Nick Montfort). Source: Wikipedia.
1. New Media versus cyberculture
2. New Media as Computer Technology Used as a Distribution Platform
3. New Media as Digital Data Controlled by Software
4. New Media as the Mix Between Existing Cultural Conventions and the Conventions of Software
5. New Media as the Aesthetics that Accompanies the Early Stage of Every New Modern Media and Communication Technology
6. New Media as Faster Execution of Algorithms Previously Executed Manually or through Other Technologies
7. New Media as the Encoding of Modernist Avant-Garde; New Media as Metamedia
8. New Media as Parallel Articulation of Similar Ideas in Post-WWII Art and Modern Computing
Lev Manovic’s “New Media from Borges to HTML” gives a review of these eight concepts.
Henry Jenkins’ “Eight Traits of the New Media Landscape” looks past the tools and focuses more on the context of new media.
Helga Nowotny, Peter Scott and Michael Gibbons “Introduction: ‘Mode 2’ Revisited: The New Production of Knowledge”.
Transliteracy is:
The ability to read, write and interact across a range of platforms, tools and media from signing and orality through handwriting, print, TV, radio and film, to digital social networks.
Source: Transliteracy Research Group, Wikipedia
Assignment 2: Choose 3 texts (blog posts, journal articles, book chapters, YouTube videos etc…) that deal with this week’s key ideas of participatory literacy, smart mobs, community/collective action.
We summarized our texts and completed a blog post open to the rest of the class for discussion.
Here are my three blog posts found on the course blog:
Ebbsfleet United
Nordiques Nation
Homebrew Video Games
Assignment 3: Remix culture is fundamentally at odds with older media institution and practises. Investigate a case study which illuminates these tensions.
I used the OilersNation photoshop contest as a case study to highlight three areas of tension: copyright issues, message control and audience vs community. The final paper can be found on the course blog and here on this blog.
Course blog: http://newmedianarrativesonline.blogspot.com
Course blog for the 2012 students: http://nmnonline.blogspot.ca
The SuperFan 